News & Events

PatientWorks Corporation Announces Payment Processing Partnership with Elavon

PatientWorks today announced that it has signed an agreement with Elavon, a global payments company and wholly-owned subsidiary of U.S. Bancorp (NYSE: USB), to offer secure, omni-commerce payment solutions to its customers.  Elavon’s solutions will be jointly marketed with PatientWorks’ self-service check-in solutions, KioskWorks®, CheckinWorks® and PortalWorks®.

“As a key provider of patient self-service solutions, PatientWorks provides secure payment processing solutions as a significant part of our functionality,” said Larry Haworth, CEO of PatientWorks. Haworth continued, "Elavon is consistently rated among the top global payment providers and offers secure payments solutions that comply with industry standards.  With data breaches becoming more and more common today, security of patient payments is crucial while healthcare providers are also interested in reducing the cost of PCI Compliance.  Elavon meets these needs.”

“Our leading payment and security technology, combined with easy integration and extensive healthcare payments expertise will add value to PatientWorks’ self-service and mobile solutions,” said Jana Franks, SVP and general manager, Healthcare, Elavon. “This new partner relationship with PatientWorks will provide a trusted and flexible patient-centric, omni-commerce payment experience for healthcare providers and their patients.”

About Elavon (www.elavon.com)

Elavon is wholly owned by U.S. Bank, the fifth-largest bank in the United States, and provides end-to-end payment processing solutions and services to more than 1.3 million customers in the United States, Europe, Canada, Mexico and Puerto Rico. As the leading provider for airlines and a top five provider in hospitality, healthcare, retail, and public sector/education, Elavon’s innovative payment solutions are designed to solve pain points for businesses from small to enterprise-sized.

PatientWorks Applications PA-DSS Validated on Latest PCI Standards

PatientWorks Version 4.5 has been validated under the Payment Card Industry (PCI) Payment Application Data Security Standards (PA-DSS) Version 3.2.  This validation assures that our customers have the appropriate credit card security standards included in the latest version of PatientWorks software to assist in their PCI Compliance.  The PatientWorks payment application is listed on the PCI Council's website as an approved payment application:

PatientWorks Corporation Announces Strategic Marketing Agreement with Odoro Inc.

PatientWorks adds Patient Self-Service Appointment Scheduling Solution to its Solution Offerings.
 
PatientWorks Corporation, a patient self-service check-in solutions company, today announced that it has signed a marketing agreement with Odoro Inc., who provides a dynamic patient self-service scheduling solution designed for hospitals and clinics, where Odoro’s Appointment Scheduling solutions will be jointly marketed with PatientWorks’ self-service check-in solutions, KioskWorks® and CheckinWorks®. 
 
“As a key provider of patient self-service solutions, PatientWorks was often asked about patient self-service scheduling solutions.   We were introduced to Odoro and immediately saw an opportunity to team with a company that provides web, mobile, IVR and call center scheduling solutions so that patients gain the 24/7 access they want, to self-serve their appointments.  We’re very excited to partner with Odoro and their patient self-service appointment scheduling solutions,” said Larry Haworth, CEO of PatientWorks. Haworth continued, "Hospitals and clinics are very interested in self-service solutions as another tool to improve operations. Healthcare providers are seeking solutions that reduce cost and improve patient satisfaction.  In today’s world, individuals want the ease of self-service solutions."
 
“PatientWorks’ vast knowledge of the healthcare self-service domain, as well as their understanding of patients, clinics and hospitals’ needs is a great addition to Odoro’s marketing effort.,” said Ohad Ranen, CEO of Odoro. “We  are excited about our new relationship with PatientWorks.”
 
About Odoro Inc. 
 
Odoro is the leading provider of SaaS-based self-service scheduling solutions, built to address the scheduling needs of hospitals, clinics and their patients. Odoro mimics all possible healthcare scheduling scenarios using its Rules-Based SchedLogic™ engine, in order to maximize provider efficiency while increasing patient satisfaction. Through Odoro patients can self-book appointments at any time, and from any device, using four different ways: web, mobile IVR and call center module. Founded in 2006, Odoro works with more than 1000 customers worldwide, empowering more than 3 million patients and enabling more than 10 million self-booked appointments annually.  For more information, please visit www.odoro.com 
 
Contact::
Norman Snidow
VP Sales
919-238-4754
 
 

PatientWorks Corporation Announces Marketing Agreement with Connected Technology Solutions

PatientWorks’ KioskWorks and CheckinWorks software is now available on 
CTS leading self-service interactive devices and kiosks in the healthcare market.
 
CARY, NORTH CAROLINA – November 29, 2016— PatientWorks Corporation, a patient self-service check-in solutions company, today announced that it has signed a marketing agreement with Connected Technology Solutions (CTS) where PatientWorks’ self-service check-in solutions KioskWorks® and CheckinWorks® will be jointly marketed with CTS’ self-service interactive devices and kiosks. 
 
“We’re very excited to partner with PatientWorks and their enterprise patient engagement solutions,” said Marc Avallone, Vice President of CTS. “Being able to address evolving patient needs while helping to drive new efficiencies in healthcare is the bottom line”. Avallone continued, "Hospitals and clinics are very interested in self-service check-in as another tool to improve operations in three key areas: (1) patient safety, (2) patient flow, and (3) patient satisfaction. Expansion initiatives champion the use of self-service technologies that provide a higher level of patient service while also eliminating bottlenecks from waiting rooms of new service areas."
 
“The quality and capabilities of the CTS Patient Passport Express® kiosk are impressive.  In addition, my team liked the service and support offered to customers by CTS,” said Larry Haworth, CEO of PatientWorks. “We are excited about our new relationship with CTS.”
 
About PatientWorks
PatientWorks® provides Self-Service Patient Check-in Kiosk and Tablet solutions.   KioskWorks® provides a patient centric, customizable user touch screen environment for self-check-in, co-payment processing, interactive wayfinding, event calendar, patient education and fundraising opportunities. The Patient Xpress module captures electronic signatures as well as patient photos and scans insurance cards and/or driver licenses.   The data is merged onto the healthcare provider’s forms and automatically sent to their imaging system and/or routed to the Registrar.  Queue Navigator manages patient volumes, wait times and check in compliance, whether patients check in through KioskWorks® or directly with registration staff.  Admitting personnel can manage patient check-in remotely in real-time at the department level or across the entire enterprise.  CheckinWorks® offers healthcare providers the same functionality on mobile tablets.  For more information, please visit www.patientworks.com.
 
About Connected Technology Solutions (CTS)
 
Connected Technology Solutions (CTS) is the healthcare industry's #1 provider in patient check-in solutions. The CTS flagship patient check-in kiosk, the Patient Passport Express™ (PPE) is not only aesthetically pleasing to the eyes but features a full 40" range of vertical motion. This is the only fully compliant wheelchair-accessible patient check-in kiosk unit available in the U.S. The PPE’s are deployed across the United States, with over 100 million patient check-in transactions to date. For more information about CTS, visit - http://www.connectedts.com
 
 
PatientWorks Contact:                                                                                      
Norman Snidow                                                                                                
VP Sales                                                                                                               
919-238-4754                                                                                                    
                                                                             
CTS Contact:
Marc Avallone
Vice President Sales & Business Development
724-443-0676
 

PatientWorks expands into the office-based physician market with iQ Kiosk and POWERstation Cloud software

PatientWorks Corporation Showcases its Cloud Based Patient Check-in and Registration Solutions at the MGMA 2016 Annual Conference  

 

CARY, NORTH CAROLINA – September 12, 2016— PatientWorks Corporation, a provider of healthcare self-service systems and patient flow management solutions, today announced that it has acquired the innovative iQ Kiosk and POWERstation Cloud software products from Unicomp Corporation of America (UCoA).   The acquired software enables PatientWorks to expand its reach into the office-based physician practice marketplace.

“The new software adds to the current PatientWorks suite of patient self-service solutions,” said Larry Haworth, CEO of PatientWorks. “These unique cloud centric products provide productivity solutions to the office-based physician that reduces labor intensive processes.  It delivers dramatic cost saving while enhancing accuracy and efficiency. These cloud empowered solutions are particularly effective for practices that don’t have, or don’t want to maintain, IT resources to support traditional on-premises implementations.”

iQ Kiosk is a web-based iPad check-in kiosk, where patients can simply sign in upon arrival at the physician’s office.  It can service patients that have appointments or with walk-ins. Strong data analytics provide meaningful information to the practice regarding patient wait times and many other activities that impact the patient experience.  The application of data analytics permits the practice to gain meaningful insights, and to better understand and improve practice performance. An iQ Kiosk deployment is easily justified by the significant return on a minimal investment.iPad Kiosk Software for Patient Electronic Sign In

As a complement to iQ Kiosk, the POWERstation Cloud solution automates front-desk patient registration with an efficient “hands-free” data input and verification process that improves staff productivity, reduces insurance claim denials, and establishes an effective patient payment and collection platform.   

“We are pleased to provide PatientWorks with an impactful and cost-effective solution for the office based physician.” said Marty Kaplan, CEO of UCoA. “We believe that iQ Kiosk and POWERstation Cloud will provide PatientWorks with an opportunity for aggressive growth by expanding their market scope.” 

About PatientWorks

PatientWorks® provides Self-Service Patient Check-in Kiosk and Tablet solutions.   KioskWorks® provides a patient centric, customizable user touch screen environment for self-check-in, co-payment processing, interactive wayfinding, event calendar, patient education and fundraising opportunities. The Patient Xpress module captures electronic signatures as well as patient photos and scans insurance cards and/or driver licenses.   The data is merged onto the healthcare provider’s forms and automatically sent to their imaging system and/or routed to the Registrar.  Queue Navigator manages patient volumes, wait times and check in compliance, whether patients check in through KioskWorks® or directly with registration staff.  Admitting personnel can manage patient check-in remotely in real-time at the department level or across the entire enterprise.  CheckinWorks® offers healthcare providers the same functionality only on mobile tablets.  For more information, please visit www.patientworks.com.

About UCoA

UCoA was founded in 1979 and since its inception has specialized in developing cutting edge technology solutions for the healthcare industry.  UCoA’s principals average nearly 40 years of experience working with healthcare providers to improve productivity and profitability by applying solutions for document management, revenue cycle management, and patient access management.  Its healthcare products are used by over 20,000 physicians in 35 states.  For more information, please visit www.ucoa.com.

Contact:

Norman Snidow,  VP Sales

919-238-4754

nsnidow@patientworks.com

 

 

 

 

PatientWorks exhibited at MGMA16 Conference

 

PatientWorks determined that its patient self-service check-in and mobile app solutions were a good fit for Physician Practices.  Therefore, the company exhibited for the first time at the MGMA 2016 Conference in San Francisco.   The conference was a success with many hospitals and practices now exploring new ways to improve their front desk operations.  Contact us to improve your patient satisfaction, retain patients, save staff time and effort, eliminate paper forms, capture key data and statistics about your patient visits and encounters, and improve the financial performance of your practice.

 
 
 

PatientWorks Corporation Achieves Certification for Imprivata PatientSecure Integration

FOR IMMEDIATE RELEASE
 
PatientWorks Corporation Achieves Certification for Imprivata PatientSecure Integration 
 
Integrated solution allows for a single patient identifier across the healthcare
enterprise for fast patient self-service check-in on PatientWorks kiosks and tablets
 
CARY, NORTH CAROLINA – July 14, 2016— PatientWorks Corporation, a patient self-service check-in solutions company, today announced that it has successfully achieved Imprivata Ready! certification with the industry leading positive patient identification solution, Imprivata PatientSecure. The certification awarded by Imprivata® (NYSE: IMPR), the healthcare IT security company, covers the integration between PatientWorks’ self-service check-in solutions KioskWorks® and CheckinWorks® and Imprivata PatientSecure® to enable positive patient identification at self-service registration kiosks. 
 
“Without the right tools in place to guarantee positive identification, healthcare will always be challenged to reap the full clinical and financial benefits of digital health technologies such as EHRs and self-service kiosks,” said Clay Ritchey, Chief Marketing Officer and GM of Imprivata PatientSecure Products Group. “By enabling deep integrations with these technologies, we’re ensuring that patients are accurately identified and experience the best possible patient registration workflows, ultimately improving patient adoption of self-service kiosks as well as patient safety and revenue cycle performance.” 
 
Imprivata PatientSecure eliminates the need for providers and patients to input patient information manually by integrating with KioskWorks kiosks to make the single patient identifier available through kiosk registration. Kiosks identify patients through a palm vein scan, rather than requiring manual input of patient information, saving time and improving efficiency by eliminating the need for unnecessary paperwork.  
 
“The use of biometric identification at registration kiosks is a great addition to our solutions and helps transform the entire registration and intake process,” said Larry Haworth, CEO of PatientWorks. “We have integrated the Imprivata PatientSecure palm-vein biometrics with our kiosks and tablet self-service check-in solutions, speeding the patient identification process and assuring positive patient identification. This improves patient safety, overall registration throughput, and ultimately, enhances the entire patient experience.” 
 
Imprivata PatientSecure is the biometric patient identification platform that uses palm vein recognition biometrics to accurately identify patients. Through an easy enrollment process, Imprivata PatientSecure creates a 1:1 link between patients’ unique palm vein scans and their individual medical records. Once enrolled, a patient simply scans their palm and Imprivata PatientSecure quickly and accurately identifies the patient and automatically retrieves their unique medical record.
 
About PatientWorks
 
PatientWorks® provides Self-Service Patient Check-in Kiosk and Tablet solutions.   KioskWorks® provides a patient centric, customizable user touch screen environment for self-check-in, co-payment processing, interactive wayfinding, event calendar, patient education and fundraising opportunities. The Patient Xpress module captures electronic signatures as well as patient photos and scans insurance cards and/or driver licenses.   The data is merged onto the healthcare provider’s forms and automatically sent to their imaging system and/or routed to the Registrar.  Queue Navigator manages patient volumes, wait times and check in compliance, whether patients check in through KioskWorks® or directly with registration staff.  Admitting personnel can manage patient check-in remotely in real-time at the department level or across the entire enterprise.  CheckinWorks® offers healthcare providers the same functionality only on mobile tablets.  For more information, please visit www.patientworks.com.
 
About Imprivata
 
Imprivata® (NYSE: IMPR), the healthcare IT security company, provides healthcare organizations globally with a security and identity platform that delivers authentication management, fast access to patient information, secure communications, and positive patient identification. Imprivata enables care providers to securely and efficiently access, communicate, and transact patient health information to address critical compliance and security challenges while improving productivity and the patient experience. For more information, please visit www.imprivata.com.
 
 
                                                                                                                                                         
Imprivata Media Contacts:
 
John Hallock
617-615-7712
 
Kerry Pillion
781-761-1452
 
Imprivata Investor Contact:
Jeff Bray
781-761-1417
 

View our solutions video

PatientWorks recently created a video to show our various solutions.  Click on the image below to see the video.  We hope you enjoy it.

PatientWorks Solution Video

PatientWorks Announces Marketing Agreement with McKesson Corporation for Self-Service Patient Check-in Solutions

Columbus, Ohio October 12, 2015 – PatientWorks Corporation, a leading provider of self-service patient check-in solutions, today announced that it has entered into a marketing agreement with McKesson Corporation.  As part of the agreement, the KioskWorks® and CheckinWorks® solutions from PatientWorks will be integrated with McKesson’s Paragon®, HealthQuest®, and STAR® software products and offered by PatientWorks to McKesson customers.
 
“We are very excited about our new relationship with McKesson,” stated Larry Haworth, CEO of PatientWorks. “In addition to the enhanced integration with McKesson products, our solutions will be integrated with Imprivata PatientSecure®, a partner of McKesson, providing positive patient identification.   Patient self-service solutions are being adopted by healthcare providers to improve patient satisfaction, speed check-in, and allow staff to quickly process more patients.”
 
The new relationship was announced at the McKesson Insight 2015 Conference in Nashville last month and was well received by McKesson customers who visited the PatientWorks exhibit.
 
About McKesson Corporation
 
McKesson Corporation, currently ranked 11th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. McKesson partners with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit www.mckesson.com.
 
For more information call Norman Snidow, VP Sales at (919) 238-4754.  Email nsnidow@patientworks.com.
 

Children's Specialized Hospital Presented at MEDITECH MUSE 2015

 

Introduction
Children’s Specialized Hospital is a Pediatric Rehabilitation Facility located throughout the state of New Jersey. They are currently running MEDITECH Client Server Version 5.66.  During this presentation, Children’s Specialized will share the results of a recent project to provide patients and families the ability to self-register using mobile check-in tablets and kiosks as part of the MEDITECH registration process.  Children’s Specialized has a complex registration process where a patient can have appointments with multiple providers on the same day creating the challenge to find a solution that could handle the hospital’s complex process while allowing the hospital to grow its capacity due to aggressive expansion plans.

The Problem
Children’s Specialized Hospital was in expansion mode with adding new facilities and having 13 current sites throughout NJ.  The manual registration processes required extensive staff time and limited the hospital’s ability to grow.  In addition, the registration documentation and processes were complex and therefore subject to error and requiring considerable staff training.

Children’s Specialized Hospital’s management wanted:
1) A solution that would provide capacity to handle more patient volume.
2) One platform integrated to MEDITECH for all documents and procedures involved in registration.
3) To build intelligence into the solution that would handle the complex registration process and know the right questions to ask the patient’s parents based on the patient’s appointment.

The Solution
Children’s Specialized Hospital reviewed various solutions in the market and decided to partner with PatientWorks Corporation and Iatric Systems Inc. to implement a new tablet and Kiosk based registration and check-in process.  Iatric Systems provided key integration between PatientWorks’ CheckinWorks tablet and Kiosk software and MEDITECH.  PatientWorks provided its CheckinWorks and KioskWorks software.

The project took approximately 12 months to implement the first site.  The project teams from each of the companies worked together to determine how to present a check-in process to the patient that would simplify the complex check-in process but still provide all the required information and be able  to collect payments.

The hospital selected HP ElitePad 1000 tablets with retail jackets that allowed credit card processing.  All patients are provided with a tablet upon arrival.  They identify themselves using a Patient ID Card that the hospital has provided to each patient for positive patient identification.  The CheckinWorks solution looks up the patient and returns the appropriate appointment information. They can comfortably complete the registration process using the tablets including completing all forms, signing them for archival purposes, and making any payments necessary for the visit.

Patients are able to enroll for the Children’s Specialized Patient Portal, make any edits required to their demographic information, and provide their cell phone numbers for text reminders.  The tablet registration process with PatientWorks ensures that Children’s is in compliance with regulatory agencies for consents, mental health consents, and any other registration forms that are required.
Results

Since the implementation of the solution at the first Children’s specialized site, patients have easily adapted to the use of the tablets.  Registration time for the patient has been reduced, copay collections have increased, consent forms are captured electronically and consistently.  During 2015 Children’s Specialized Hospital will be rolling out the solution to all of its sites throughout NJ.

During the MUSE presentation, Children’s Specialized Hospital presented the solution including the workflow, discussed the MEDITECH integration, and answered questions regarding the project.

Darlene Carr is the Director of Information & Technology Services at Children's Specialized Hospital in Mountainside, New Jersey.

MUSE 2015 

  Contact Norman Snidow at (919) 238-4754 or at nsnidow@patientworks.com for more information.

 

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