News & Events
CARY, NORTH CAROLINA – September 12, 2016— PatientWorks Corporation, a provider of healthcare self-service systems and patient flow management solutions, today announced that it has acquired the innovative iQ Kiosk and POWERstation Cloud software products from Unicomp Corporation of America (UCoA). The acquired software enables PatientWorks to expand its reach into the office-based physician practice marketplace.
“The new software adds to the current PatientWorks suite of patient self-service solutions,” said Larry Haworth, CEO of PatientWorks. “These unique cloud centric products provide productivity solutions to the office-based physician that reduces labor intensive processes. It delivers dramatic cost saving while enhancing accuracy and efficiency. These cloud empowered solutions are particularly effective for practices that don’t have, or don’t want to maintain, IT resources to support traditional on-premises implementations.”
iQ Kiosk is a web-based iPad check-in kiosk, where patients can simply sign in upon arrival at the physician’s office. It can service patients that have appointments or with walk-ins. Strong data analytics provide meaningful information to the practice regarding patient wait times and many other activities that impact the patient experience. The application of data analytics permits the practice to gain meaningful insights, and to better understand and improve practice performance. An iQ Kiosk deployment is easily justified by the significant return on a minimal investment.
As a complement to iQ Kiosk, the POWERstation Cloud solution automates front-desk patient registration with an efficient “hands-free” data input and verification process that improves staff productivity, reduces insurance claim denials, and establishes an effective patient payment and collection platform.
“We are pleased to provide PatientWorks with an impactful and cost-effective solution for the office based physician.” said Marty Kaplan, CEO of UCoA. “We believe that iQ Kiosk and POWERstation Cloud will provide PatientWorks with an opportunity for aggressive growth by expanding their market scope.”
PatientWorks® provides Self-Service Patient Check-in Kiosk and Tablet solutions. KioskWorks® provides a patient centric, customizable user touch screen environment for self-check-in, co-payment processing, interactive wayfinding, event calendar, patient education and fundraising opportunities. The Patient Xpress module captures electronic signatures as well as patient photos and scans insurance cards and/or driver licenses. The data is merged onto the healthcare provider’s forms and automatically sent to their imaging system and/or routed to the Registrar. Queue Navigator manages patient volumes, wait times and check in compliance, whether patients check in through KioskWorks® or directly with registration staff. Admitting personnel can manage patient check-in remotely in real-time at the department level or across the entire enterprise. CheckinWorks® offers healthcare providers the same functionality only on mobile tablets. For more information, please visit www.patientworks.com.
UCoA was founded in 1979 and since its inception has specialized in developing cutting edge technology solutions for the healthcare industry. UCoA’s principals average nearly 40 years of experience working with healthcare providers to improve productivity and profitability by applying solutions for document management, revenue cycle management, and patient access management. Its healthcare products are used by over 20,000 physicians in 35 states. For more information, please visit www.ucoa.com.
Norman Snidow, VP Sales
PatientWorks determined that its patient self-service check-in and mobile app solutions were a good fit for Physician Practices. Therefore, the company exhibited for the first time at the MGMA 2016 Conference in San Francisco. The conference was a success with many hospitals and practices now exploring new ways to improve their front desk operations. Contact us to improve your patient satisfaction, retain patients, save staff time and effort, eliminate paper forms, capture key data and statistics about your patient visits and encounters, and improve the financial performance of your practice.
Children’s Specialized Hospital is a Pediatric Rehabilitation Facility located throughout the state of New Jersey. They are currently running MEDITECH Client Server Version 5.66. During this presentation, Children’s Specialized will share the results of a recent project to provide patients and families the ability to self-register using mobile check-in tablets and kiosks as part of the MEDITECH registration process. Children’s Specialized has a complex registration process where a patient can have appointments with multiple providers on the same day creating the challenge to find a solution that could handle the hospital’s complex process while allowing the hospital to grow its capacity due to aggressive expansion plans.
Children’s Specialized Hospital was in expansion mode with adding new facilities and having 13 current sites throughout NJ. The manual registration processes required extensive staff time and limited the hospital’s ability to grow. In addition, the registration documentation and processes were complex and therefore subject to error and requiring considerable staff training.
Children’s Specialized Hospital’s management wanted:
1) A solution that would provide capacity to handle more patient volume.
2) One platform integrated to MEDITECH for all documents and procedures involved in registration.
3) To build intelligence into the solution that would handle the complex registration process and know the right questions to ask the patient’s parents based on the patient’s appointment.
Children’s Specialized Hospital reviewed various solutions in the market and decided to partner with PatientWorks Corporation and Iatric Systems Inc. to implement a new tablet and Kiosk based registration and check-in process. Iatric Systems provided key integration between PatientWorks’ CheckinWorks tablet and Kiosk software and MEDITECH. PatientWorks provided its CheckinWorks and KioskWorks software.
The project took approximately 12 months to implement the first site. The project teams from each of the companies worked together to determine how to present a check-in process to the patient that would simplify the complex check-in process but still provide all the required information and be able to collect payments.
The hospital selected HP ElitePad 1000 tablets with retail jackets that allowed credit card processing. All patients are provided with a tablet upon arrival. They identify themselves using a Patient ID Card that the hospital has provided to each patient for positive patient identification. The CheckinWorks solution looks up the patient and returns the appropriate appointment information. They can comfortably complete the registration process using the tablets including completing all forms, signing them for archival purposes, and making any payments necessary for the visit.
Patients are able to enroll for the Children’s Specialized Patient Portal, make any edits required to their demographic information, and provide their cell phone numbers for text reminders. The tablet registration process with PatientWorks ensures that Children’s is in compliance with regulatory agencies for consents, mental health consents, and any other registration forms that are required.
Since the implementation of the solution at the first Children’s specialized site, patients have easily adapted to the use of the tablets. Registration time for the patient has been reduced, copay collections have increased, consent forms are captured electronically and consistently. During 2015 Children’s Specialized Hospital will be rolling out the solution to all of its sites throughout NJ.
During the MUSE presentation, Children’s Specialized Hospital presented the solution including the workflow, discussed the MEDITECH integration, and answered questions regarding the project.
Darlene Carr is the Director of Information & Technology Services at Children's Specialized Hospital in Mountainside, New Jersey.
Contact Norman Snidow at (919) 238-4754 or at email@example.com for more information.
PatientWorks today announced a strategic marketing agreement with Etelu Tech Co, a technology innovation company specializing in full service mobile web and application development with a focus in Healthcare and Education. The agreement provides PatientWorks with the ability to offer exciting new mobile apps for hospitals as an expansion of its leading patient facing solutions for the healthcare market.
eTELu is the registered trade name of Etelu Tech Co.
PatientWorks today announced that the J-Point Cashiering Software for Healthcare now supports EMV Compliance in the United States and Canada. The EMV (Europay MasterCard Visa) standards shift liability for credit card fraud to the merchant in October 2015 if the merchant (healthcare provider) does not have an EMV compliant credit card payment system (including hardware and software).
J-Point integrates with the hospital's HIS application to process patient payments at registration. For example, J-Point is integrated with Epic software at NYU Medical Center and Kaiser Permanente Mid-Atlantic so a registrant seamlessly processes payment with J-Point while in the Epic application. Healthcare providers use J-Point to integrate their credit card payment processing to their enterprise applications thereby improving financial controls, accountability, and the ability to interface with various peripheral devices.
Through integration with Verifone's POINT hardware and software as a service solution, J-Point provides healthcare providers in the United States with the ability to take their credit card processing "out of scope." The tokenization, encryption and Verifone service remove any exposure of sensitive patient credit card data from the J-Point cashiering application and the healthcare provider's network and systems. This reduces the risk of a breach and reduces costs of PCI Compliance.
For Canadian healthcare providers, J-Point uses Tender Retail to support the chip and pin credit card processing (EMV has been implemented in Canada for some time now).
J-Point using POINT provides a gateway where the healthcare provider may use any of the leading merchant services companies and does not have to change merchant processors to implement POINT. However, POINT facilitates easy coversion if the healthcare providers wishes to change merchant services providers in the future.
Patientworks and Zebra Technologies sponsored a webinar where Lisa Wallace, OB Nurse Manager of St. Claire Regional Medical Center, presented the history of their project to automate patient identification. She shared the details of the project of moving from a manual system to an automated solution. In addition, Zebra Technologies and PatientWorks Corporation discussed key technology aspects of the solution.
To hear a replay of this free webinar, please click the following link: https://www2/gotomeeting.com/register/650112954 You will be asked to enter your name, organization and email address then click View Recorded Webinar to view the webinar.