News & Events

PatientWorks Announces Marketing Agreement with McKesson Corporation for Self-Service Patient Check-in Solutions

Columbus, Ohio October 12, 2015 – PatientWorks Corporation, a leading provider of self-service patient check-in solutions, today announced that it has entered into a marketing agreement with McKesson Corporation.  As part of the agreement, the KioskWorks® and CheckinWorks® solutions from PatientWorks will be integrated with McKesson’s Paragon®, HealthQuest®, and STAR® software products and offered by PatientWorks to McKesson customers.
“We are very excited about our new relationship with McKesson,” stated Larry Haworth, CEO of PatientWorks. “In addition to the enhanced integration with McKesson products, our solutions will be integrated with Imprivata PatientSecure®, a partner of McKesson, providing positive patient identification.   Patient self-service solutions are being adopted by healthcare providers to improve patient satisfaction, speed check-in, and allow staff to quickly process more patients.”
The new relationship was announced at the McKesson Insight 2015 Conference in Nashville last month and was well received by McKesson customers who visited the PatientWorks exhibit.
About McKesson Corporation
McKesson Corporation, currently ranked 11th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. McKesson partners with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit
For more information call Norman Snidow, VP Sales at (919) 238-4754.  Email

Children's Specialized Hospital Presented at MEDITECH MUSE 2015


Children’s Specialized Hospital is a Pediatric Rehabilitation Facility located throughout the state of New Jersey. They are currently running MEDITECH Client Server Version 5.66.  During this presentation, Children’s Specialized will share the results of a recent project to provide patients and families the ability to self-register using mobile check-in tablets and kiosks as part of the MEDITECH registration process.  Children’s Specialized has a complex registration process where a patient can have appointments with multiple providers on the same day creating the challenge to find a solution that could handle the hospital’s complex process while allowing the hospital to grow its capacity due to aggressive expansion plans.

The Problem
Children’s Specialized Hospital was in expansion mode with adding new facilities and having 13 current sites throughout NJ.  The manual registration processes required extensive staff time and limited the hospital’s ability to grow.  In addition, the registration documentation and processes were complex and therefore subject to error and requiring considerable staff training.

Children’s Specialized Hospital’s management wanted:
1) A solution that would provide capacity to handle more patient volume.
2) One platform integrated to MEDITECH for all documents and procedures involved in registration.
3) To build intelligence into the solution that would handle the complex registration process and know the right questions to ask the patient’s parents based on the patient’s appointment.

The Solution
Children’s Specialized Hospital reviewed various solutions in the market and decided to partner with PatientWorks Corporation and Iatric Systems Inc. to implement a new tablet and Kiosk based registration and check-in process.  Iatric Systems provided key integration between PatientWorks’ CheckinWorks tablet and Kiosk software and MEDITECH.  PatientWorks provided its CheckinWorks and KioskWorks software.

The project took approximately 12 months to implement the first site.  The project teams from each of the companies worked together to determine how to present a check-in process to the patient that would simplify the complex check-in process but still provide all the required information and be able  to collect payments.

The hospital selected HP ElitePad 1000 tablets with retail jackets that allowed credit card processing.  All patients are provided with a tablet upon arrival.  They identify themselves using a Patient ID Card that the hospital has provided to each patient for positive patient identification.  The CheckinWorks solution looks up the patient and returns the appropriate appointment information. They can comfortably complete the registration process using the tablets including completing all forms, signing them for archival purposes, and making any payments necessary for the visit.

Patients are able to enroll for the Children’s Specialized Patient Portal, make any edits required to their demographic information, and provide their cell phone numbers for text reminders.  The tablet registration process with PatientWorks ensures that Children’s is in compliance with regulatory agencies for consents, mental health consents, and any other registration forms that are required.

Since the implementation of the solution at the first Children’s specialized site, patients have easily adapted to the use of the tablets.  Registration time for the patient has been reduced, copay collections have increased, consent forms are captured electronically and consistently.  During 2015 Children’s Specialized Hospital will be rolling out the solution to all of its sites throughout NJ.

During the MUSE presentation, Children’s Specialized Hospital presented the solution including the workflow, discussed the MEDITECH integration, and answered questions regarding the project.

Darlene Carr is the Director of Information & Technology Services at Children's Specialized Hospital in Mountainside, New Jersey.

MUSE 2015 

  Contact Norman Snidow at (919) 238-4754 or at for more information.


PatientWorks Introduces Innovative Patient Experience Mobile Apps

PatientWorks today announced a strategic marketing agreement with Etelu Tech Co, a technology innovation company specializing in full service mobile web and application development with a focus in Healthcare and Education.  The agreement provides PatientWorks with the ability to offer exciting new mobile apps for hospitals as an expansion of its leading patient facing solutions for the healthcare market.Mobile Apps for Healthcare

The new iOS and Android apps allow health systems to brand a mobile app to improve the patient experience with the hospital and its services.  The app includes such features as WayFinding individuals within the healthcare facility, Find a Physician, Find an Office, Find a Lab, My Chart to view test results, Symptom Checker, Surgery Tracker to view the Surgery Tracking Board, Foundation Giving, Events Lists, and Push Notifications.  Advanced Location Triangulation with Blue Dot technology from CISCO provides enhanced WayFinding features.
The PatientWorks mobile apps are “Powered by eTELu®”.  Etelu provides the hosting, application development, implementation services and support for the mobile apps. Rosemarie Francis, CEO of Etelu said, “We are excited to have a company with the depth of understanding of the overall healthcare market like PatientWorks as a partner and expect to see great synergies from our relationship.”

Larry Haworth, CEO of PatientWorks stated, “The addition of mobile apps for patients compatible with iPhone and Android mobile devices provides our customers with additional ways to connect with their patients.  Improving patients’ experience and satisfaction has become even more important in today’s market and these apps fit nicely with our self-service patient check-in kiosks, WayFinding, and eForms solutions.”
About Etelu
Etelu is a technology innovation company specializing in full service mobile web and application development with a focus in Healthcare and Education. Etelu focuses on solving real world businesses problems with creative and cutting edge solutions. Etelu works closely with its clients to customize mobile apps for their unique environment.  Etelu was a finalist for Best Mobile App in the 2014 Ragan’s Health Care PR and Marketing Awards. This is the second year in a row that Etelu’s healthcare app was recognized for innovation in media.  Etelu is led by Rosemarie Francis, a 20 year industry veteran of integrated marketing, sales, business management and technical application leadership.          

eTELu is the registered trade name of Etelu Tech Co.  



PatientWorks J-Point Cashiering Provides EMV Compliance

PatientWorks today announced that the J-Point Cashiering Software for Healthcare now supports EMV Compliance in the United States and Canada.  The EMV (Europay MasterCard Visa) standards shift liability for credit card fraud to the merchant in October 2015 if the merchant (healthcare provider) does not have an EMV compliant credit card payment system (including hardware and software).

J-Point integrates with the hospital's HIS application to process patient payments at registration.  For example, J-Point is integrated with Epic software at NYU Medical Center and Kaiser Permanente Mid-Atlantic so a registrant seamlessly processes payment with J-Point while in the Epic application.  Healthcare providers use J-Point to integrate their credit card payment processing to their enterprise applications thereby improving financial controls, accountability, and the ability to interface with various peripheral devices.

Through integration with Verifone's POINT hardware and software as a service solution, J-Point provides healthcare providers in the United States with the ability to take their credit card processing "out of scope."  The tokenization, encryption and Verifone service remove any exposure of sensitive patient credit card data from the J-Point cashiering application and the healthcare provider's network and systems.  This reduces the risk of a breach and reduces costs of PCI Compliance.

For Canadian healthcare providers, J-Point uses Tender Retail to support the chip and pin credit card processing (EMV has been implemented in Canada for some time now).

J-Point using POINT provides a gateway where the healthcare provider may use any of the leading merchant services companies and does not have to change merchant processors to implement POINT.  However, POINT facilitates easy coversion if the healthcare providers wishes to change merchant services providers in the future.Verifone Provides POINT for EMV Compliance


Hear How St. Claire Regional Medical Center Saved Money through Automated Patient Identification

Patientworks and Zebra Technologies sponsored a webinar where Lisa Wallace, OB Nurse Manager of St. Claire Regional Medical Center, presented the history of their project to automate patient identification. She shared the details of the project of moving from a manual system to an automated solution. In addition, Zebra Technologies and PatientWorks Corporation discussed key technology aspects of the solution.

To hear a replay of this free webinar, please click the following link:  https://www2/    You will be asked to enter your name, organization and email address then click View Recorded Webinar to view the webinar.


SalePoint Acquires PatientWorks Division from NewBold Corporation

SalePoint  today announced that it had acquired the assets of the PatientWorks Division of the NewBold Corporation.

SalePoint through a newly formed, wholly owned subsidiary PatientWorks Corporation acquired the assets of the PatientWorks business from NewBold Corporation.  The terms of the transaction were not disclosed. 

Larry Haworth, CEO of SalePoint, stated “We are pleased to add the PatientWorks solutions to our company.  We have been a reseller of the PatientWorks solutions so it was a natural fit when we learned the business was for sale.  The PatientWorks solutions including KioskWorks have seen strong growth during the last year and we are excited about the opportunities we see in combining our businesses.”

PatientWorks Corporation will continue to operate from the Cary, North Carolina office with certain corporate administrative functions being performed by SalePoint in its San Diego headquarters.  The effective date of the acquisition was February 22, 2012.