A Success Story – How PatientWorks Helped Major Hospital Implement Patient Self-Check-In Kiosks During an Enterprise System Consolidation

Major Health Partners is a leading healthcare provider for patients from not only Shelby County, Indiana, but also from the southeastern part of the state. Since 1924, Major Hospital/Major Health Partners has grown to offer a wide spectrum of services, leading the region in many areas of healthcare delivery. By providing quality care through their unique combination of state-of-the-art technology, modern facilities, and personal service, Major Health Partners gives its patients all of the advantages found at large urban hospitals, combined with genuine personal service, and that’s the Major Difference.

As it grew, MHP implemented various solutions including disparate applications and systems for its provider practices, hospital, and other locations.  Management decided that to better serve its patients and providers, these disparate systems should be consolidated into a single enterprise solution. 

After completing a six-month evaluation of Patient Self-Service vendors that can interface with MEDITECH Expanse, Major Health Partners announced in July 2018 that they had selected PatientWorks, a leader in Self-Service Kiosks and eForms Automation for the project. PatientWorks had demonstrated that their self-service solutions were integrated with MEDITECH and with the version of MEDITECH that Major Health Partners was moving to. 

The PatientWorks software selected for the project was able to replace the prior patient kiosks and to add new functionality to the patient check-in processes both at the kiosks and with staff. 

Major Health Partners was able to meet the targeted MEDITECH Expanse go live date with PatientWorks patient self-service solutions on the July 1, 2019 go live date through the team efforts of the Major Health Partners project team working closely with the PatientWorks team.

 “We are excited to provide our patients with the convenience and accessibility of Self-Service Kiosks for both our Ambulatory and Acute Care patients. For our Walk-in population we use PatientWorks’ Xpress solution to streamline the registration process of staff members by capturing electronic signatures on consents and automatically cold feeding the signed image to Scanning and Archive.  We also use PatientWorks’ Appointment Reminder text feature to reduce our no-show rates” said MHP CIO Carol Huesman. “With PatientWorks integrated to MEDITECH, we were able to replace other vendors’ solutions during this migration project and reduce the number of systems and integrations we support.”

Larry Haworth, CEO of PatientWorks, stated “Major Health Partners took on a large task with many moving parts and a tight schedule.  The team at MHP was well organized and the project was well managed.  There were many challenges in converting patient data from NextGen and the earlier version of MEDITECH to MEDITECH 6.1.6 and changing the various systems used by patients and staff.  Through strong communications and effective leadership, Major Health Partners was able to achieve their targeted go-live date for the project and was highly successful.  With their focus of continual improvement of their systems serving their patients, we look forward to a great partnership.”