Healthcare Providers Embrace Innovation in Response to Pandemic

Innovation

 

The COVID-19 pandemic and the impact that it has had on social norms, personal interactions, communication, and healthcare has created an environment where healthcare providers are seeking and embracing new creative ways to interact with staff, visitors and patients.

Healthcare providers are faced with unplanned expenditures on PPE, ventilators, and other expenses related to the treatment of COVID-19 patients while at the same time experiencing reduced revenues from the curtailment of elective procedures and some patients deferring care.

In this financially challenging situation, healthcare providers are prioritizing investments that increase staff and patient safety and allow them to continue to serve their patient populations in an effective and efficient manner.

Telehealth was a fallback during the early days of the pandemic and many providers scrambled to quickly implement telehealth capabilities for their patients.  Hospitals quickly rushed to offer telehealth sessions as an option to in person visits.  Actions by payers to cover telehealth appointments and relaxation of certain HIPAA requirements assisted in the adoption of telehealth solutions.  As medical facilities reopen to elective procedures and return to more normal operations, they indicate that telehealth will continue to be a part of their solution offerings.

Healthcare providers also implemented new procedures to screen staff, visitors, and patients for positive COVID-19 infections.  This included positioning a staff member to take the temperature of individuals entering the facility.  If an individual had a high temperature, they were denied entry and provided with instructions on what to do next.  This solution was not ideal since a staff member who was taking the temperatures could potentially interact with a COVID-19 positive person.  A new industry of temperature screening kiosks was created with high demand for the infrared camera technologies that could quickly and accurately take a person’s temperature in a contactless manner.  Many new vendors entered the market and supply of the infrared technology was constrained by the high demand for these devices.

Healthcare providers also began asking individuals (staff, visitors and patients) screening questions before they arrive at the facility.  This is being done via mobile phone applications, kiosks, phone conversations, and a variety of other methods.  There are a set of COVID-19 related questions that are asked and if the individual answers positively to any of the screening questions, staff is alerted and is able to talk with the individual before the individual comes to the facility.  If it is a patient, the provider may opt for a telehealth session instead of an in-person appointment.  Depending on the specific answers to the screening questions, the individual may receive specific advice on next steps such as quarantining or being tested.

Through a combination of technologies and process strategies, healthcare providers are now able to offer staff, visitors, and patients interactions that are safer and more convenient.  Healthcare providers still face issues related to the financial impact that the pandemic has had and continues to have on their organizations, but they are making necessary investments in PPE, ventilators, and other technologies to ensure the health and safety of anyone who interact during the healthcare process.  The crisis has created an environment where new technologies are being rapidly introduced and deployed in these areas.  Everyone has moved quickly to address the rapidly changing needs of the healthcare industry. 

The goal is to protect the front-line healthcare workers, safely treat patients, and assure that visitors are screened before entering the facility.  Healthcare workers have risen to this monumental challenge and have shown their strength and courage during this pandemic.  They are awesome!

A Success Story – How PatientWorks Helped Major Hospital Implement Patient Self-Check-In Kiosks During an Enterprise System Consolidation

Major Health Partners is a leading healthcare provider for patients from not only Shelby County, Indiana, but also from the southeastern part of the state. Since 1924, Major Hospital/Major Health Partners has grown to offer a wide spectrum of services, leading the region in many areas of healthcare delivery. By providing quality care through their unique combination of state-of-the-art technology, modern facilities, and personal service, Major Health Partners gives its patients all of the advantages found at large urban hospitals, combined with genuine personal service, and that’s the Major Difference.

As it grew, MHP implemented various solutions including disparate applications and systems for its provider practices, hospital, and other locations.  Management decided that to better serve its patients and providers, these disparate systems should be consolidated into a single enterprise solution. 

After completing a six-month evaluation of Patient Self-Service vendors that can interface with MEDITECH Expanse, Major Health Partners announced in July 2018 that they had selected PatientWorks, a leader in Self-Service Kiosks and eForms Automation for the project. PatientWorks had demonstrated that their self-service solutions were integrated with MEDITECH and with the version of MEDITECH that Major Health Partners was moving to. 

The PatientWorks software selected for the project was able to replace the prior patient kiosks and to add new functionality to the patient check-in processes both at the kiosks and with staff. 

Major Health Partners was able to meet the targeted MEDITECH Expanse go live date with PatientWorks patient self-service solutions on the July 1, 2019 go live date through the team efforts of the Major Health Partners project team working closely with the PatientWorks team.

 “We are excited to provide our patients with the convenience and accessibility of Self-Service Kiosks for both our Ambulatory and Acute Care patients. For our Walk-in population we use PatientWorks’ Xpress solution to streamline the registration process of staff members by capturing electronic signatures on consents and automatically cold feeding the signed image to Scanning and Archive.  We also use PatientWorks’ Appointment Reminder text feature to reduce our no-show rates” said MHP CIO Carol Huesman. “With PatientWorks integrated to MEDITECH, we were able to replace other vendors’ solutions during this migration project and reduce the number of systems and integrations we support.”

Larry Haworth, CEO of PatientWorks, stated “Major Health Partners took on a large task with many moving parts and a tight schedule.  The team at MHP was well organized and the project was well managed.  There were many challenges in converting patient data from NextGen and the earlier version of MEDITECH to MEDITECH 6.1.6 and changing the various systems used by patients and staff.  Through strong communications and effective leadership, Major Health Partners was able to achieve their targeted go-live date for the project and was highly successful.  With their focus of continual improvement of their systems serving their patients, we look forward to a great partnership.”

SalePoint, Inc. Announces EMV Payment Processing Certification with Elavon

Columbus, Ohio – February 25, 2019 - SalePoint, Inc., a leading provider of high value business solutions to the retail point of sale, corporate retail, higher education, healthcare, and public-sector industries, and parent company to PatientWorks Corporation, today announced that it has completed certification with Elavon, one of the nation’s largest payment processors, to offer secure, omni-commerce payment solutions to its customers.  SalePoint has certified its payment solution suite with Elavon’s Simplify semi integrated payment application and FuseBox gateway, supporting EMV, Debit and Credit.  The Elavon solutions will be jointly marketed with SalePoint’s payment solutions.

 “SalePoint has been providing merchants with payment solutions for over 30 years. Efficient and secure card processing has been a key component of our offering,” said Paul Streicher, president of SalePoint.  Streicher continued, "We partnered with Elavon due to their consistent rating among the top five global payment providers and secure payment solutions that comply with industry standards.  With data breaches on the rise, payment security is critical to our customers who are also interested in reducing the cost of PCI Compliance.  Elavon meets these needs.”

“Our partnership with SalePoint further expands our presence in the integrated payments space.  SalePoint, teamed with Elavon, will provide merchants with secure, flexible payment processing that will allow retailers to protect their customers while complying with the ever-changing requirements of PCI and EMV credit card standards,” said Jana Franks, senior vice president and general manager, Elavon.  “With an added benefit of layered security technology, we are able to help businesses build trust among their customers whether in-store, online or on-the-go.”

 About SalePoint (www.salepoint.com)

SalePoint is headquartered in Columbus, Ohio with branch operations in Sacramento, Austin, Cary North Carolina and San Diego. SalePoint is a leading provider of high value business solutions to the retail point of sale, corporate retail, higher education, healthcare, and public-sector industries. SalePoint’s staff is experienced in implementing self-service, electronic forms, cashiering, point of sale, and corporate ERP applications. The company provides a complete solution ranging from hardware and software to services required to define, implement and fully support the installed solutions. The company’s customers include such leading names as Spencer Gifts, Billabong, Weyco Florsheim, Marshall Retail Group, Cato Corporation, and Kaiser Permanente.  SalePoint’s PatientWorks Corporation provides self-service and mobile solutions to the healthcare market. For more information visit www.patientworks.com.

 About Elavon (www.elavon.com)

Elavon is wholly owned by U.S. Bank, the fifth-largest bank in the United States, and provides end-to-end payment processing solutions and services to more than 1.3 million customers in the United States, Europe, Canada, Mexico and Puerto Rico. As the leading provider for airlines and a top five provider in hospitality, healthcare, retail, and public sector/education, Elavon’s innovative payment solutions are designed to solve pain points for businesses from small to enterprise-sized.

 

SalePoint Certified as PCI QIR Company

 
SalePoint, Inc., the parent company of PatientWorks, is pleased to announce that it has been certified as a Payment Card Industry (PCI) Qualified Integrator & Reseller (QIR).  A Qualified Integrator & Reseller is an organization that is authorized by the PCI Security Standards Council to “implement, configure and/or support” PA-DSS payment applications. The PCI Council lists all QIRs on its website (https://www.pcisecuritystandards.org/assessors_and_solutions/qualified_integrators_and_resellers). 
 
Merchants categorized as Level 4 must use PCI-certified QIR solution providers for their POS systems.  What is a Level 4 Merchant? Visa defines Level 4 Merchants as merchants that process fewer than 1 million Visa transactions in-person or 20,000 ecommerce Visa transactions per year.
 
Some of the guidelines include: ensuring that authentication data (i.e., PIN numbers, CAV2, CID, CVC2, CVV2) is never stored after authorization; providing guidance to retailers regarding secure deletion of expired cardholder data; and implementing protection for payment applications using wireless technology. Several employees of SalePoint completed the training course and passed the examination for PCI QIR.  These individuals will also work on PatientWorks' projects.
 
 “Data security is a key concern of companies processing credit card transactions today.  Following the PCI Security Standards Council programs and standards allows SalePoint to assure its clients that their payment processing implementations meet the latest security standards and are implemented by trained individuals,” said Larry Haworth, CEO of SalePoint.  

PatientWorks expands integrations to include eClinicalWorks

Recently PatientWorks added integration to eClinicalWorks® to its implemented integrations.  A new customer, a healthcare provider in New York, selected the KioskWorks® patient self-service check-in solution to automate their patient registration process.  Their enterprise solution was eClinicalWorks.

PatientWorks Corporation, a subsidiary of SalePoint, Inc., is a leader in patient self-service check-in solutions based in Cary, NC.  PatientWorks has integrated with the major hospital information systems and practice management systems in the healthcare market today through its integration engine.

KioskWorks allows customized workflows and functionality that offers eClinicalWorks clients the ability to implement a solution that fits their unique patient registration and patient workflow requirements rather than a standard application.  KioskWorks fits the healthcare provider rather than forcing the provider to change their business to fit the application’s functionality.

To facilitate bi-directional integration between KioskWorks and eClinicalWorks, PatientWorks teamed with Mi7 Solutions, a health care technology consulting firm with experience in eClinicalWorks integrations, to implement the required integrations via HL7.

The PatientWorks clinic went live with the KioskWorks solution in February 2018, integrated to eClinicalWorks.

If you are an eClinicalWorks customer that has a need to automate your patient registration process with patient self-service kiosks, give us a call.

Contact:

Norman Snidow

VP Sales

919.238.4754

nsnidow@patientworks.com

www.patientworks.com

PatientWorks Announces Payment Processing Partnership with Vantiv

SalePoint, Inc.,  PatientWorks' parent company and a leading provider of high value business solutions to the retail point of sale, corporate retail, higher education, healthcare, and public-sector industries, today announced that it has entered into a partnership with Vantiv, the largest merchant acquirer, to offer simple, cost effective payment solutions to its customers.  The Vantiv payments platform will be integrated into SalePoint’s retail and healthcare systems solutions.
 
“EMV and PCI Security are now more important than ever before.   We need a payment processing partner that provides robust and secure solutions for our customers,” said Paul Streicher, president of SalePoint.  Streicher continued, "Vantiv is the industry leader, providing strong, value-based solutions in the payment processing market.  We welcome the opportunity to work together to deliver superior solutions to our customers.” 
 
“Our marketing relationship with SalePoint continues to build a strong presence in the retail, healthcare, public sector and higher education markets SalePoint serves.” said Brad Pinneke, Director of Strategic Partnerships  “SalePoint’s integration with the Vantiv payment processing solution suite brings new and enhanced value to these markets.”
 
 
About SalePoint
 
SalePoint is headquartered in Columbus, Ohio with branch operations in Sacramento, Austin, Cary North Carolina and San Diego. SalePoint is a leading provider of high value business solutions to the retail point of sale, corporate retail, higher education, healthcare, and public-sector industries. SalePoint’s staff is experienced in implementing self-service, electronic forms, cashiering, point of sale, and corporate ERP applications. The company provides a complete solution ranging from hardware and software to services required to define, implement and fully support the installed solutions. The company’s customers include such leading names as Spencer Gifts, Billabong, Weyco Florsheim, Marshall Retail Group, Cato Corporation, and Kaiser Permanente.  SalePoint’s PatientWorks Corporation provides self-service and mobile solutions to the healthcare market. For more information visit http://www.salepoint.com.
 
About Vantiv
 
Vantiv, Inc.  (NYSE: VNTV) is a leading payment processor differentiated by an integrated technology platform.  Vantiv offers a comprehensive suite of traditional and innovative payment processing and technology solutions to merchants and financial institutions of all sizes, enabling them to address their payment processing needs through a single provider. We build strong relationships with our customers, helping them become more efficient, more secure and more successful.  Vantiv is the largest merchant acquirer and the largest PIN debit acquirer based on number of transactions in the U.S. The company's growth strategy includes expanding further into high-growth channels and verticals, including integrated payments, eCommerce, B2B and merchant bank. For more information, please visit www.vantiv.com.
 
PatientWorks Contact:
Norman Snidow
VP Sales                                                                                                                      
919-238-4754
 
Vantiv Contact:
Adam Kiefaber
Leader, Corporate Communications
513-900-5097

PatientWorks Corporation Announces Payment Processing Partnership with Elavon

PatientWorks today announced that it has signed an agreement with Elavon, a global payments company and wholly-owned subsidiary of U.S. Bancorp (NYSE: USB), to offer secure, omni-commerce payment solutions to its customers.  Elavon’s solutions will be jointly marketed with PatientWorks’ self-service check-in solutions, KioskWorks®, CheckinWorks® and PortalWorks®.

“As a key provider of patient self-service solutions, PatientWorks provides secure payment processing solutions as a significant part of our functionality,” said Larry Haworth, CEO of PatientWorks. Haworth continued, "Elavon is consistently rated among the top global payment providers and offers secure payments solutions that comply with industry standards.  With data breaches becoming more and more common today, security of patient payments is crucial while healthcare providers are also interested in reducing the cost of PCI Compliance.  Elavon meets these needs.”

“Our leading payment and security technology, combined with easy integration and extensive healthcare payments expertise will add value to PatientWorks’ self-service and mobile solutions,” said Jana Franks, SVP and general manager, Healthcare, Elavon. “This new partner relationship with PatientWorks will provide a trusted and flexible patient-centric, omni-commerce payment experience for healthcare providers and their patients.”

About Elavon (www.elavon.com)

Elavon is wholly owned by U.S. Bank, the fifth-largest bank in the United States, and provides end-to-end payment processing solutions and services to more than 1.3 million customers in the United States, Europe, Canada, Mexico and Puerto Rico. As the leading provider for airlines and a top five provider in hospitality, healthcare, retail, and public sector/education, Elavon’s innovative payment solutions are designed to solve pain points for businesses from small to enterprise-sized.

PatientWorks Corporation Achieves Certification for Imprivata PatientSecure Integration

FOR IMMEDIATE RELEASE
 
PatientWorks Corporation Achieves Certification for Imprivata PatientSecure Integration 
 
Integrated solution allows for a single patient identifier across the healthcare
enterprise for fast patient self-service check-in on PatientWorks kiosks and tablets
 
CARY, NORTH CAROLINA – July 14, 2016— PatientWorks Corporation, a patient self-service check-in solutions company, today announced that it has successfully achieved Imprivata Ready! certification with the industry leading positive patient identification solution, Imprivata PatientSecure. The certification awarded by Imprivata® (NYSE: IMPR), the healthcare IT security company, covers the integration between PatientWorks’ self-service check-in solutions KioskWorks® and CheckinWorks® and Imprivata PatientSecure® to enable positive patient identification at self-service registration kiosks. 
 
“Without the right tools in place to guarantee positive identification, healthcare will always be challenged to reap the full clinical and financial benefits of digital health technologies such as EHRs and self-service kiosks,” said Clay Ritchey, Chief Marketing Officer and GM of Imprivata PatientSecure Products Group. “By enabling deep integrations with these technologies, we’re ensuring that patients are accurately identified and experience the best possible patient registration workflows, ultimately improving patient adoption of self-service kiosks as well as patient safety and revenue cycle performance.” 
 
Imprivata PatientSecure eliminates the need for providers and patients to input patient information manually by integrating with KioskWorks kiosks to make the single patient identifier available through kiosk registration. Kiosks identify patients through a palm vein scan, rather than requiring manual input of patient information, saving time and improving efficiency by eliminating the need for unnecessary paperwork.  
 
“The use of biometric identification at registration kiosks is a great addition to our solutions and helps transform the entire registration and intake process,” said Larry Haworth, CEO of PatientWorks. “We have integrated the Imprivata PatientSecure palm-vein biometrics with our kiosks and tablet self-service check-in solutions, speeding the patient identification process and assuring positive patient identification. This improves patient safety, overall registration throughput, and ultimately, enhances the entire patient experience.” 
 
Imprivata PatientSecure is the biometric patient identification platform that uses palm vein recognition biometrics to accurately identify patients. Through an easy enrollment process, Imprivata PatientSecure creates a 1:1 link between patients’ unique palm vein scans and their individual medical records. Once enrolled, a patient simply scans their palm and Imprivata PatientSecure quickly and accurately identifies the patient and automatically retrieves their unique medical record.
 
About PatientWorks
 
PatientWorks® provides Self-Service Patient Check-in Kiosk and Tablet solutions.   KioskWorks® provides a patient centric, customizable user touch screen environment for self-check-in, co-payment processing, interactive wayfinding, event calendar, patient education and fundraising opportunities. The Patient Xpress module captures electronic signatures as well as patient photos and scans insurance cards and/or driver licenses.   The data is merged onto the healthcare provider’s forms and automatically sent to their imaging system and/or routed to the Registrar.  Queue Navigator manages patient volumes, wait times and check in compliance, whether patients check in through KioskWorks® or directly with registration staff.  Admitting personnel can manage patient check-in remotely in real-time at the department level or across the entire enterprise.  CheckinWorks® offers healthcare providers the same functionality only on mobile tablets.  For more information, please visit www.patientworks.com.
 
About Imprivata
 
Imprivata® (NYSE: IMPR), the healthcare IT security company, provides healthcare organizations globally with a security and identity platform that delivers authentication management, fast access to patient information, secure communications, and positive patient identification. Imprivata enables care providers to securely and efficiently access, communicate, and transact patient health information to address critical compliance and security challenges while improving productivity and the patient experience. For more information, please visit www.imprivata.com.
 
 
                                                                                                                                                         
Imprivata Media Contacts:
 
John Hallock
617-615-7712
 
Kerry Pillion
781-761-1452
 
Imprivata Investor Contact:
Jeff Bray
781-761-1417
 

View our solutions video

PatientWorks recently created a video to show our various solutions.  Click on the image below to see the video.  We hope you enjoy it.

PatientWorks Solution Video

Children's Specialized Hospital Presented at MEDITECH MUSE 2015

 

Introduction
Children’s Specialized Hospital is a Pediatric Rehabilitation Facility located throughout the state of New Jersey. They are currently running MEDITECH Client Server Version 5.66.  During this presentation, Children’s Specialized will share the results of a recent project to provide patients and families the ability to self-register using mobile check-in tablets and kiosks as part of the MEDITECH registration process.  Children’s Specialized has a complex registration process where a patient can have appointments with multiple providers on the same day creating the challenge to find a solution that could handle the hospital’s complex process while allowing the hospital to grow its capacity due to aggressive expansion plans.

The Problem
Children’s Specialized Hospital was in expansion mode with adding new facilities and having 13 current sites throughout NJ.  The manual registration processes required extensive staff time and limited the hospital’s ability to grow.  In addition, the registration documentation and processes were complex and therefore subject to error and requiring considerable staff training.

Children’s Specialized Hospital’s management wanted:
1) A solution that would provide capacity to handle more patient volume.
2) One platform integrated to MEDITECH for all documents and procedures involved in registration.
3) To build intelligence into the solution that would handle the complex registration process and know the right questions to ask the patient’s parents based on the patient’s appointment.

The Solution
Children’s Specialized Hospital reviewed various solutions in the market and decided to partner with PatientWorks Corporation and Iatric Systems Inc. to implement a new tablet and Kiosk based registration and check-in process.  Iatric Systems provided key integration between PatientWorks’ CheckinWorks tablet and Kiosk software and MEDITECH.  PatientWorks provided its CheckinWorks and KioskWorks software.

The project took approximately 12 months to implement the first site.  The project teams from each of the companies worked together to determine how to present a check-in process to the patient that would simplify the complex check-in process but still provide all the required information and be able  to collect payments.

The hospital selected HP ElitePad 1000 tablets with retail jackets that allowed credit card processing.  All patients are provided with a tablet upon arrival.  They identify themselves using a Patient ID Card that the hospital has provided to each patient for positive patient identification.  The CheckinWorks solution looks up the patient and returns the appropriate appointment information. They can comfortably complete the registration process using the tablets including completing all forms, signing them for archival purposes, and making any payments necessary for the visit.

Patients are able to enroll for the Children’s Specialized Patient Portal, make any edits required to their demographic information, and provide their cell phone numbers for text reminders.  The tablet registration process with PatientWorks ensures that Children’s is in compliance with regulatory agencies for consents, mental health consents, and any other registration forms that are required.
Results

Since the implementation of the solution at the first Children’s specialized site, patients have easily adapted to the use of the tablets.  Registration time for the patient has been reduced, copay collections have increased, consent forms are captured electronically and consistently.  During 2015 Children’s Specialized Hospital will be rolling out the solution to all of its sites throughout NJ.

During the MUSE presentation, Children’s Specialized Hospital presented the solution including the workflow, discussed the MEDITECH integration, and answered questions regarding the project.

Darlene Carr is the Director of Information & Technology Services at Children's Specialized Hospital in Mountainside, New Jersey.

MUSE 2015 

  Contact Norman Snidow at (919) 238-4754 or at nsnidow@patientworks.com for more information.

 

PatientWorks J-Point Cashiering Provides EMV Compliance

PatientWorks today announced that the J-Point Cashiering Software for Healthcare now supports EMV Compliance in the United States and Canada.  The EMV (Europay MasterCard Visa) standards shift liability for credit card fraud to the merchant in October 2015 if the merchant (healthcare provider) does not have an EMV compliant credit card payment system (including hardware and software).

J-Point integrates with the hospital's HIS application to process patient payments at registration.  For example, J-Point is integrated with Epic software at NYU Medical Center and Kaiser Permanente Mid-Atlantic so a registrant seamlessly processes payment with J-Point while in the Epic application.  Healthcare providers use J-Point to integrate their credit card payment processing to their enterprise applications thereby improving financial controls, accountability, and the ability to interface with various peripheral devices.

Through integration with Verifone's POINT hardware and software as a service solution, J-Point provides healthcare providers in the United States with the ability to take their credit card processing "out of scope."  The tokenization, encryption and Verifone service remove any exposure of sensitive patient credit card data from the J-Point cashiering application and the healthcare provider's network and systems.  This reduces the risk of a breach and reduces costs of PCI Compliance.

For Canadian healthcare providers, J-Point uses Tender Retail to support the chip and pin credit card processing (EMV has been implemented in Canada for some time now).

J-Point using POINT provides a gateway where the healthcare provider may use any of the leading merchant services companies and does not have to change merchant processors to implement POINT.  However, POINT facilitates easy coversion if the healthcare providers wishes to change merchant services providers in the future.Verifone Provides POINT for EMV Compliance

 

SalePoint Acquires PatientWorks Division from NewBold Corporation

SalePoint  today announced that it had acquired the assets of the PatientWorks Division of the NewBold Corporation.

SalePoint through a newly formed, wholly owned subsidiary PatientWorks Corporation acquired the assets of the PatientWorks business from NewBold Corporation.  The terms of the transaction were not disclosed. 

Larry Haworth, CEO of SalePoint, stated “We are pleased to add the PatientWorks solutions to our company.  We have been a reseller of the PatientWorks solutions so it was a natural fit when we learned the business was for sale.  The PatientWorks solutions including KioskWorks have seen strong growth during the last year and we are excited about the opportunities we see in combining our businesses.”

PatientWorks Corporation will continue to operate from the Cary, North Carolina office with certain corporate administrative functions being performed by SalePoint in its San Diego headquarters.  The effective date of the acquisition was February 22, 2012.